Updates: HP has responded, telling us that “we’re conscious of the difficulty and the motive force has been faraway from Home windows Replace. We’re working rapidly to resolve the matter.” This can be a promising improvement which suggests the motive force is not going to be put in routinely (or by accident). Hopefully HP will launch a definitive replace quickly.
The unique story goes like this…
Some HP laptop computer homeowners are complaining that after upgrading to Home windows 11, the usually invisible HP Hotkey UWP service, which runs within the background, begins to take up giant quantities of reminiscence – successfully rendering their machines ineffective. does it.
HP prospects have taken to HP’s help boards (opens in new tab) To complain about this problem, in a thread that has been seen virtually 20,000 occasions. HP Hotkey UWP Service is a driver that permits you to use the Perform key in your laptop computer keyboard together with the F1 – F0 keys to carry out sure features, similar to turning up and down the audio quantity. It begins routinely when Home windows boots up on an HP laptop computer, and customers complain that whereas in Home windows 10 it takes up minimal reminiscence, in Home windows 11 it takes up lots.
An offended proprietor complains that he’s utilizing up 64GB of RAM of a 49GB laptop computer.
That is clearly an indication that one thing is improper: no app ought to be taking over that a lot reminiscence, particularly a comparatively easy service for keyboard shortcuts, and it factors to an issue such because the HP Hotkey UWP service in Home windows. Reminiscence leak with 11 implementations.
This downside is not affecting all HP laptops – we’re penning this story on an HP Elite Dragonfly G2 that has Home windows 11 put in, and the HP Hotkey UWP service is barely utilizing 2MB of reminiscence – however the responses to the put up on HP Judging by the help discussion board, many individuals are battling this problem.
Evaluation: The place’s HP?
HP Hotkeys UWP service about taking large quantity of reminiscence was launched in July 2021, however individuals are nonetheless complaining about this problem in 2022, with little indication that HP is conscious of the difficulty or whether it is engaged on a repair.
Actually, the newest message on the discussion board associated to the difficulty – from late February – is especially damning. After reporting that their ZBook 15 G3 is affected by 100% RAM utilization, apparently pissed off customers write “HP – the place are you?”
Worryingly, this person can also be on Home windows 10, which implies that this downside can have an effect on even those that have not upgraded to Home windows 11, though most individuals complaining about this downside are on the newer working system. Huh.
The truth that the corporate has remained silent on the matter solely creates extra anger concerning the problem. Dodgy driver and software program updates occur on a regular basis, however so long as corporations are clear about these points and make it clear what steps are being taken to handle them, prospects will usually perceive.
Clearly, HP must cope with this downside as rapidly as potential earlier than the anger will get worse. We have reached out to the corporate for remark about this case and for readability on what it’s doing to resolve the difficulty. We’ll replace this story as quickly as we hear again.
Within the meantime, it seems that some individuals have discovered that reverting the LAN/WLAN/WWAN switching and scorching key service drivers (present in Machine Supervisor) again to model 188.8.131.52.
Re-installing the motive force (once more, through Machine Supervisor) may assist. Another choice is to forestall the motive force from being loaded with Home windows, though it’s not ultimate.