Q&A: TCS Opens in Guatemala as Nearshore Demand Surges


Tata Consultancy Providers (TCS) has chosen Guatemala as its new Latin American location, getting into Central America for the primary time.

The final time TCS expanded into Latin America was in 2012 with its transfer to Peru. However on this new actuality, compounded by the pressures and calls for of the pandemic period, Guatemala has been chosen as the positioning to supply the additional muscle that the Indian powerhouse wants. To take care of its spectacular regional improvement.

Rajeev Gupta, head of TCS’ Nearshore Enterprise Unit for Latin America, tells Nearshore America why Guatemala’s expertise, place and functionality present one other string in TCS’s nearshore bow, as demand for its nearshore providers grows.

Close by America: What had been the foremost motivations behind selecting Guatemala as TCS’ subsequent step in Latin America?

Rajeev Gupta, Head of TCS’ Nearshore Enterprise Unit for Latin America

Rajeev Gupta: We at the moment have operations in eight international locations in Latin America, using over 21,000 consultants working for over 300 shoppers. In 2Q21, the sector’s development price was very sturdy at over 15%.

The final time we began operations in a brand new nation was virtually a decade in the past in 2012 in Peru. The opening of Guatemala is vital for us to share and speak about due to the huge expanse of train we undergo when selecting a location to analysis and develop. Since expertise is the one asset we now have, the nation’s expertise pool and its value-added belongings that TCS will leverage by working there’s crucial. These elements assist us decide if that is going to be a long-term initiative on our half.

It took time to guage it. Whereas we have already got a powerful presence in each South America and North America, this isn’t the case in Central America. We had been searching for alternatives in a number of international locations however Guatemala suits in with our strategic wants, particularly from a near-term perspective, when it comes to excellent expertise that matches the near-term wants with its bilingual capabilities. There may be additionally vital Guatemala’s timezone and cultural similarities.

Guatemala already has an ecosystem of many nearshore-providing organizations, which helps with our penetration.

Maybe most significantly, the assist we now have acquired from the federal government has been wonderful. We met with President Alejandro Giammattei and key ministers. Everybody has been extraordinarily useful in getting established within the nation and rising organically from there.

Nearshore America: How well-equipped is Guatemalan expertise for TCS’s wants?

Rajeev Gupta: Proper now we’re specializing in Cognitive Enterprise Operations (CBO), so very domain-intensive again workplace work, together with complicated operations of finance and accounts, human sources, or authorized. Based mostly on our analysis and evaluation, we discovered quite a lot of abilities in Guatemala who’ve these experience, in addition to the accent impartial bilingual talents we want. This makes Guatemala a superb location to supply CBOs to our US clients.

I hope that our entry into Guatemala will generate curiosity within the nation amongst different gamers as properly; We are going to lead the cost – Rajeev Gupta

The fast ramp up would contain recruitment of round 150 consultants. In parallel, we’re working with different companions to ramp up these plans.

Close by America: How does the pandemic complicate TCS’ new market entry?

Rajeev Gupta: The primary problem is partaking individuals whereas working in a distant vogue. In TCS, we use Safe Borderless Workspace (SBWS) working mannequin. That is particularly vital for workers who began with us on the pandemic, who shouldn’t have the expertise of older workers who had been already related to us, when it comes to our imaginative and prescient, our price system and TCS their careers. What are you able to provide them? , alternative and studying. The second we now have to verify these factors are handed on to new individuals who could have by no means been to our bodily amenities or frolicked with their managers, the problem mounts.

The great factor is that our SBWS mannequin is targeted on collaboration in actual time, and dealing in groups in an unbiased and agile vogue whereas being joyful and productive.

However all these factors had been as true for Guatemala as they had been for every other nation the place we already had operations.

Establishing a brand new operation brings extra necessities when it comes to organising our unit or addressing operational wants akin to labor and regulation necessities, constructing relationships with native authorities and establishing shut ties with the nation’s college methods. Different elements akin to assembly our core values ​​of Company Social Accountability. These are steps we are going to proceed to work on in Guatemala.

Close by Americas: How will Guatemala be built-in into TCS’s operational construction and improve the corporate’s regional energy?

Rajeev Gupta: Nations like Mexico and Uruguay are the primary onshore areas for TCS in Latin America until this time. Guatemala provides to this energy. These areas don’t function in silos however complement one another in areas akin to know-how, area abilities and enterprise continuity to unfold threat. It additionally helps us construct up the ramp up course of sooner, because it supplies the muscle mass we have to be a part of groups and continue to grow on the identical tempo.

Close by Americas: Does TCS’s Entry into Central America Level to Enlargement within the Area?

Rajeev Gupta: Once we entered Mexico in 2003, we noticed that when we settled down, we noticed different world firms and Indian firms getting into the Mexican market and organising operations there. I hope that our entry into Guatemala will generate curiosity within the nation amongst different gamers as properly; We are going to lead the cost. After all, this can be a company-specific technique, however I anticipate Guatemala to achieve new additions to its IT and non-IT ecosystems. It’s a worth added functionality that we offer to the nation.

In a post-pandemic world we’re seeing monumental curiosity from our world clients, and significantly from North America, to speculate extra significantly in nearshoring. We’ve invested and constructed ourselves in areas akin to Agile, Cloud, Synthetic Intelligence and all the digital area. We are going to proceed to speculate and mature our presents from Mexico and Uruguay, or certainly our newest addition from Guatemala. The longer term appears brilliant for us in Latin America and clients are accepting what Latin America can provide them.



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