TCS chosen by UK’s Monetary Ombudsman Service to drive digital transformation

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TCS will assist enhance the consumer expertise on the portal of the Ombudsman, which gives free and easy-to-use providers that assist resolve complaints amongst customers, small companies and monetary providers companies.

India’s largest IT providers firm Tata Consultancy Companies (TCS) on April 14 mentioned it has been chosen as a strategic associate by the UK’s Monetary Ombudsman Service to speed up digital transformation.

TCS will assist future-proof the know-how capabilities of the Ombudsman with a brand new digital portal that can improve the expertise of complainants and respondents, the corporate mentioned in a launch. TCS didn’t disclose the scale of the contract.

Saying its choice as a Strategic Companion by the Monetary Ombudsman Service, TCS mentioned in a press release that working throughout the UK public service sector, the Ombudsman gives free and easy-to-use providers that profit customers, small companies and companies alike. and helps resolve complaints between monetary providers. companies.

“The Ombudsman has partnered with TCS to boost and future-proof the capabilities of its digital providers, to assist it obtain its objective of stopping complaints and unfairness and To offer higher service and assist to our clients.”

TCS will design and implement a brand new greenfield digital buyer portal to considerably enhance the expertise of complainants and respondents. The corporate can even develop and preserve a criticism administration and reporting system to boost the general public service providing of the Ombudsman and the group’s efficiency. Commenting on the event, Nicola Wadham, Chief Info Officer of the Monetary Ombudsman Service, mentioned: “We’re delighted to associate with TCS to assist assist the transformation of our service.”

Wadham mentioned: “By rising entry to our service and enhancing our response instances, we share a typical want to create digital channels that make a distinction in serving all of our clients, each companies and customers.”

The contract follows a aggressive procurement course of initiated in July 2021 as a part of the Ombudsman’s dedication to steady enchancment of its know-how and digital providers.

The corporate mentioned TCS is the biggest IT providers supplier within the UK by income, with roughly 18,000 workers, and is a major contributor to the UK economic system and local people initiatives throughout the nation.

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